Refund policy

Return & Refund Policy

Returns

We have a 30-day return policy. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unopened.
Be in its original sealed packaging.
Include all original accessories and packaging.
Be accompanied by proof of purchase or order confirmation.

To request a return, please contact us at alraiesperfumes@gmail.com before sending your item.

Return Address

AL RAIES PERFUMES
Doha, Qatar

Our customer support team will provide the appropriate return instructions after your request has been approved.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at alraiesperfumes@gmail.com with your order number and photos of the product. We will work to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

Opened or used perfumes.
Products with broken or removed seals.
Gift cards.
Clearance or final sale items.
Products damaged due to misuse.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We only replace items that are damaged, defective, or supplied incorrectly. Please contact our customer support team to arrange an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your payment provider.

If you have not received your refund within 15 business days after approval, please contact us at alraiesperfumes@gmail.com.